How Hotels Are Dealing with Staff Shortages: Strategies, Challenges, and Innovations

Many hotels are experiencing a labour shortage; seventy-five per cent reported having fewer staff than needed as of early 2025. A shortage of workers affects these key areas: housekeeping, front desk, culinary, and maintenance. Even with higher salaries and added perks, many businesses in the industry have trouble finding and retaining employees, highlighting one of the ongoing challenges of hotel industry today. Understanding the Causes of Staff Shortages in Hospitality 1. Post-Pandemic Workforce Shifts Because of COVID-19, there were many layoffs in the hospitality sector. A lot of people in the hospitality industry changed their careers or looked for employment elsewhere, and this resulted in a smaller workforce at hotels. 2. Perception of Hospitality Jobs It is common to see people in hospitality considering their jobs as having low income and little room to climb. This gives many young people planning their careers reasons to look elsewhere for employ...