The hospitality industry is constantly evolving, and one of the most exciting developments in recent years has been the rise of chatbots. Chatbots are a new way to interact with customers, and they can help your hospitality business become more engaging and efficient. In this blog post, we’ll look at how chatbots can help make your hospitality business more engaging and efficient, and how they can help you keep up with the latest trends. We’ll also discuss some of the challenges and opportunities of using chatbots in the hospitality industry.   Image Source: Unsplash.com What are Chatbots?  Chatbots are computer programs that are designed to simulate conversation with human users through voice commands, text chats, or both. They can be used to provide customer service and support, as well as to respond to inquiries, offer product recommendations, make reservations, and much more.   Chatbots are becoming increasingly popular in the hospitality industry die to the...

  COVID-19 has continued to have an impact on the business in the last year, with periods of lock-down, international and local mobility restrictions, and a state of emergency due to financial issues. As a result of the COVID-19 pandemic, the hospitality industry is suffering immense issues, putting pressure on market forces of both supply and demand. Reduced revenues have created anxiety in the hospitality and travel industries. The operational and financial challenges, as well as the timing and pace of recovery, which are all contingent on vaccination rollouts and acceptability, point to a cautious schedule and return to “normal.” The sector is at a crossroads, and executives must concentrate on future recovery. Here are some tips to help hospitality overcome the difficulties that COVID-19 brings; Adopt cloud technologies : Cloud computing is transforming the customer experience at all levels of the value chain and making the possible a reality. Hotel analytics can create a “fric...